Account and Data Deletion

Last updated: September 19, 2026

1. Request Deletion

You can request account deletion in Kotalis through Profile > Security > Delete my account, or by emailing support@kotalis.app from the address associated with your account where possible. We may verify account ownership. Never send your password or an SMS verification code.

Account deletion removes or anonymizes your account and profile information, notification tokens, preferences and associated interactions. Your listings and happenings are removed from public access and their personal data and owned media are cleaned up. Your comments are deleted. The content of messages you sent is removed and replaced with a deleted-message marker; messages sent by the other participant are preserved. Necessary shared conversation references and the restricted records described under Data Retention may remain. A deletion request is processed by the server and may not complete instantly.

You can also request deletion of specific personal data without closing your account: email support@kotalis.app with the subject "Partial data deletion request" and describe the data concerned. We verify the request and process it manually. Any necessary retention or limitation will be explained in our response.

Deleting your Kotalis account does not cancel a Google Play subscription. Manage or cancel it separately in Google Play. Canceling the subscription is not a prerequisite for deleting your account. Google Play, RevenueCat or Kotalis may retain necessary transaction records as explained above.

Account and partial data deletion information: https://kotalis-1q8rqu-legal.web.app/account-deletion

2. Retained Information

We retain information only for as long as necessary to operate the service, comply with applicable obligations, resolve disputes, prevent fraud and maintain platform safety. Account deletion removes or anonymizes ordinary account data as described below.

Some purchase and subscription records, reports, moderation decisions and security or deletion records may remain where necessary for accounting, applicable legal obligations, disputes, fraud prevention or abuse investigations. Access to these records is restricted. Retention depends on the record and the reason for keeping it; it is not a promise that all records disappear immediately or within the request-processing period. Contact support@kotalis.app to ask which records remain in your case and why. Verified requests concerning our processors are handled subject to their applicable retention requirements.

3. Processing Time

We aim to process verified deletion requests within a reasonable period, typically within 30 days, unless a longer period is necessary for legal, security or fraud-prevention reasons. This processing period is not a single retention period for all records.

4. Contact

support@kotalis.app
https://kotalis-1q8rqu-legal.web.app/privacy